Privacy Policy

We care about your privacy and data protection. We are committed to offering the highest standards of products and services. Thus, we value each of our existing or prospective clients and aim at maintaining appropriate protection of your personal data/personal information ( "Data").

While we encourage you to read our Privacy Policy, this Notice is to provide you with timely notice, at or before the point of collection of personal information, about the categories of personal information to be collected from consumers, the purposes for which the personal information is collected or used, and whether personal information is "sold" or "shared".

We hope you will use this Notice as a tool when choosing whether to engage with us or to request to limit certain uses of your personal information.

We collect the following types of personal information:

- Contact and registration information;

- Order details and payment information;

- Records of purchases and services requested;

- Customer service communications;

- Internet and network activity information;

- Online identifiers (cookies and similar technologies);

- Content provided in our public forums;

- In-store video and electronic anti-theft information;

- Inferences reflecting interests and preferences.

We collect personal information to:

- Provide the products and services you purchase and request;

- Respond to your inquiries and provide customer service;

- Operate and improve online services;

- Personalize online content and experiences;

- Market and advertise;

- Maintain safety in our stores and combat illegal activities;

- Comply with legal obligations.

We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law.

Request to opt-out of certain uses of your personal information:

We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways. These parties may use the information for their own marketing and to offer products and services on our online services.

Your personal information is not shared for money, but certain uses may be deemed the "sale" or "sharing" of personal information under applicable privacy laws.

How we use personal information

We use personal information we collect to:

Provide products and services. These uses include providing products and services you purchase and request, such as processing transactions and payments, fulfilling orders, maintaining and servicing customer accounts and Loyalty Rewards Programs, and providing promotions, events, and other offers. We also use information to improve and develop new products and services.

Communicate with you. These uses include responding to your inquiries, providing customer service and technical support, sending you transactional and related communications about your purchases, Loyalty Rewards Programs, and product and policy changes, and sending you communications about promotions, events, and other offers and products and services we think may be of interest to you.

Operate and improve online services. These uses include operating, troubleshooting, improving, and developing new online services and features, as well as learning how you and other users interact with and respond to our online services and advertisements.

Personalize online content and experiences. These uses include personalizing online content, providing recommendations and reminders, and enhancing the quality and your overall experience with our online services (like retaining your user preferences and presenting content in the most effective manner for the browser or device you use to access our online services). We may try to establish cross-device connections and link the different browsers and devices you use to access or use our online services to help us recognize you as a customer or visitor and provide you with a seamless and consistent personalized experience when interacting with us using different browsers or devices.

Market and advertise. These uses include developing, managing, and conducting advertising and marketing campaigns. We may use personal information to serve targeted ads and analyze and measure the performance and reach of our advertising and marketing efforts (on our online services and elsewhere) based on your online activities and how you interact with our advertising and marketing. We may also use personal information to create and identify audiences that are most likely to respond to ads based on information we have already collected or infer about your interests and preferences.

Maintain safety and security and combat illegal activities. These uses include maintaining safety and security in our stores, preventing, detecting, and investigating security incidents or activities that may violate our polices or be illegal, and helping to ensure the ability of our networks and information systems to detect security incidents that may compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.

Comply with legal obligations. These uses include complying with our legal and regulatory obligations (such as maintaining records of your privacy requests, preferences, and choices), protecting our rights and the rights of others, and fulfilling our corporate obligations. 

Disclosure of personal information and recipients

We may disclose or share the types of personal information we collect with:

Service providers and contractors. We may provide or make available personal information to service providers and contractors to process on our behalf for specific business purposes we alone or jointly with other data controllers determine. For example, service providers and contractors may process personal information on our behalf to process payment card transactions, distribute communications, operate online and other communication methods, manage offers and promotions, and provide services for order fulfillment and logistics, data analytics, computer and cloud-based networks, and fraud prevention.

Advertising and marketing providers. We may share your information with advertisers (such as advertising agencies, networks, and exchanges), marketing businesses, third-party data suppliers (such as data aggregators and data resellers), and other entities that help us to create, deliver, and assess our advertising and marketing campaigns and learn more about you and other users of our online services. These parties may combine your personal information with their own records (and records available from other sources) for their own purposes, including for their own and other third-party marketing. We do not share payment information with these parties.

Social media platforms. If you interact with social media widgets, share content using social media share buttons or access features of our online services that contain content or features provided by social media platforms, the relevant social media platforms may collect or have access to personal information. Please review the privacy policies of the social media platforms you interact with as we are not responsible for their privacy policies.

Participants in public forums or the public. When you participate in our public forums (like online message boards, social and wellness community environments, and other forums that do not have a restricted audience), you may choose to make your personal information available to other participants, such as your opinions, feedback, goals, and personal information that may be considered sensitive. Your personal information can be viewed by other participants, and they may be able to comment on it and collect and store it elsewhere before you have a chance to remove it. We do not control and are not responsible for how others may use your personal information. We urge you not to post or make any information available that can be used to directly identify you (such as your name, age, address, email, and phone number) or you have any concern about being viewed or accessible by other participants or the public.

Other third parties. We may provide your information to other third-party companies that we allow to make their goods and services available to you on our online services, market and sell our products, or offer products on a co-branded, co-sponsored, or cross-promotional basis. These initiatives may be offered on our online services or on other media.

Parties you direct us to share information with. We may share your information with third parties with your consent or at your request.

Others when required by law or as necessary to protect our rights. We may share your information to comply with or enforce the law, legal process, or applicable industry standards (including responding to court orders, warrants, subpoenas, and other requests from public and government authorities) and as we believe is necessary or appropriate to protect, enforce, or defend our legal rights (including with third parties to help us prevent, detect, and investigate security incidents and combat fraud or other illegal activities) and protect individuals' privacy and safety.

Parties involved in corporate transactions. We reserve the right to transfer any of the information we have about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.

Sensitive personal information

We do not use or disclose sensitive personal information unless it is necessary to provide the goods or perform the services you have requested (such as processing or fulfilling orders and transactions), with your consent, or as otherwise authorized by applicable law (such as to prevent, detect, and investigate security incidents, ensure physical safety, and show non-personalized advertising as part of your current interaction with us).

Children's privacy

We do not knowingly collect personal information directly from children under the age of 13 without parental consent. Our online services are general audience properties and are not specifically targeted to or intended for use by children.

Retention of personal information

We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law. 

Third-party sites and platforms

When you provide information to us on sites, apps, and other platforms operated by third parties (like using one of our apps on a third-party platform through your mobile device), the information you provide may be separately collected by these third-party operators. In addition, you may interact with our content, products, services, or ads available on content distribution channels operated by third parties (like video sharing and social network websites and apps). The information we collect is subject to this Privacy Policy, and the information these third-party operators collect is subject to their own privacy policies. Privacy choices you make on third-party sites, apps, platforms, or content distribution channels will not apply to our use of the information we have collected directly through our online services.

Please also keep in mind that our online services may contain links to other sites and platforms that we do not own or control. We are not responsible for the privacy practices of other sites and platforms. We encourage you to be aware when you leave our online services and to read the privacy policies published by relevant third parties that may apply.

Information safeguards

Our goal is to provide you with safe and convenient experiences when you interact with us. We maintain technical and organizational measures designed to protect you and your personal information. Please note that we will never email you asking for personal information (like your customer account access credentials, date of birth, or credit card information). Additionally, we will never email you with attachments that can be opened. If you receive a suspicious email that appears to be from us, please contact us.

Policy revisions and updates

Because we may revise and update this Privacy Policy from time to time, we encourage you to review it regularly. If we make material changes, we will provide you with additional notice, such as adding a statement on the homepages of our websites or sending you a notification.